Open to opportunities

Baraa Ahmad

@baraaahmad

Message

Passionate entrepreneur excelling in transforming ideas into solutions.

Jordan

Message

What I'm looking for

I am looking for a role that fosters creativity and innovation, offers opportunities for growth, and allows me to leverage my technical skills to make a meaningful impact.

I am a passionate entrepreneur with a strong commitment to transforming ideas into meaningful solutions. My journey has been fueled by creativity and innovation, allowing me to approach challenges with both analytical thinking and imaginative problem-solving. I thrive on curiosity and am dedicated to making a lasting impact through my work.

In my professional experience, I have excelled as a Telecommunications Engineering Assistant, where I contributed to the establishment of new telecommunications sites and ensured high-speed internet connectivity through the installation of network equipment. My technical expertise in C#, ASP.NET, and game development has further enhanced my ability to deliver innovative solutions.

Additionally, my background in customer service and retail has honed my skills in effective communication and operational efficiency. I am eager to leverage my unique blend of technical skills and managerial abilities to drive success in future endeavors.

Experience

Work history, roles, and key accomplishments

R&D Telecommunications Engineering Assistant

Telecommunications R&D

Assisted in establishing new telecommunications sites for Zain and Umniah, overseeing planning to operation. Installed and upgraded network equipment, expansions, and site enhancements, including setting up Microwave links for stable internet connectivity. Conducted dismantling of outdated telecom sites and collaborated with technical teams to ensure project compliance.

Telecommunications Microwave Links Problem Solving Networking

Customer Service Agent

Extensya

Resolved customer inquiries and issues efficiently, consistently maintaining high levels of customer satisfaction. Provided comprehensive support for product information, order tracking, and account management. Utilized CRM systems to manage customer interactions and collaborated with team members to achieve customer service KPIs.

Customer Service CRM Systems Customer Satisfaction Communication Problem Solving Account Management KPIs

Retail Sales Associate

Nour Al Huda

Provided excellent customer service, assisting customers in product selection and enhancing their overall shopping experience. Managed inventory to ensure product availability and proper store organization. Handled cash and electronic transactions using the point-of-sale system and organized promotional displays.

Customer Service Inventory Management Point of Sale

Education

Degrees, certifications, and relevant coursework

Al-Zaytoonah University of Jordan

Bachelor’s Degree in Communications and Computer Engineering, Communications and Computer Engineering

Currently pursuing a Bachelor's Degree in Communications and Computer Engineering. This program focuses on the integration of communication systems with computer technology. The curriculum covers various aspects of telecommunications and computing.

Balqa Applied University

Diploma in Communications and Computer Networks Engineering, Communications and Computer Networks Engineering

Completed a Diploma in Communications and Computer Networks Engineering. The program provided a strong foundation in network infrastructure and communication protocols. Achieved a comprehensive exam score of 80.