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Bandhan Panday

@bandhanpanday

Customer Operations & Supply Chain Lead at McGraw Hill Education India, managing omnichannel fulfillment and international export operations.

India

Message

At McGraw Hill Education India Pvt. Ltd., I manage customer operations and supply chain work across print publications, digital subscriptions, and e-commerce platforms using NAVISION ERP.

I direct international export operations, including trade documentation, customs clearance, freight routing, and bank transaction closures.

I analyze sales velocity and returns for online accounts to help align inventory with demand forecasts, and oversee eBook distribution across platform partners and institutional buyers.

Earlier at McGraw Hill Education India Pvt. Ltd., I processed returns and claims as a Warehouse Executive and handled order execution, freight invoice audits, and dispatch tracking as an Inventory Assistant.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Customer Operations & Supply Chain

Current

McGraw Hill Education India Pvt. Ltd.

Jan 2022 - Present (4 years 10 months)

Orchestrates end-to-end order processing across print, digital, and e-commerce platforms using NAVISION ERP. Directs international export operations, manages trade documentation, customs clearance, and bank transaction closures.

Microsoft Dynamics NAV Order Management Systems Inventory Analytics International Trade Documentation Customs Clearance FEMA Banking Coordination Digital Media Distribution Proforma Invoices Freight Billing Account Reconciliation

Warehouse Executive

McGraw Hill Education India Pvt. Ltd.

Jan 2020 - Dec 2022 (2 years 11 months)

Engineered return management workflows, issuing Return Authorizations and Credit Notes within ERP system parameters. Conducted account reconciliations and analyzed return patterns to resolve supply chain bottlenecks and minimize inventory holding costs.

Returns Management ERP Account Reconciliation Logistics Optimization Vendor Management Escalation Management

Inventory Assistant

McGraw Hill Education India Pvt. Ltd.

Jan 2015 - Dec 2020 (5 years 11 months)

Processed promotional and sales-driven complimentary book allocations with strict SLA adherence. Audited external courier and transport invoices against physical shipment manifests to eliminate billing discrepancies.

Order Processing SLA Management Invoice Auditing Logistics Operations Excel Trackers