Open to opportunities

Bamidele Sunday

@bamidelesunday

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Multidisciplinary professional with experience in customer support and medical assistance.

Nigeria

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What I'm looking for

I am looking for a role that allows me to utilize my medical knowledge and customer support skills in a collaborative environment, with opportunities for growth and professional development.

I am a multidisciplinary professional with over 3 years of experience in client-facing roles, including clinical work and virtual support. My journey has equipped me with the skills necessary to engage effectively with clients, ensuring smooth interactions through digital communication. I am fluent in English, a fast learner, and tech-savvy, which allows me to adapt quickly to remote systems.

As a Medical Virtual Assistant, I have handled patient and client communication through various channels, utilizing EHR systems and project management tools like Trello, Slack, and Asana. My experience in customer support has honed my ability to address inquiries with empathy and professionalism, while my medical background enables me to deliver patient-centered care effectively.

I am passionate about leveraging my skills in a dynamic environment where I can contribute to enhancing client experiences and improving operational efficiency. I thrive under pressure and am committed to maintaining a high standard of professionalism in all my interactions.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Freelance

Jan 2024 - Present (1 year 5 months)

Handled patient and client communication via email, chats, and secure portals. Used EHR systems, Google Workspace, and project management tools like Trello, Slack, and Asana to schedule appointments, manage inboxes, and ensure timely responses.

EHR Google Workspace Trello Slack Asana Scheduling Inbox Management Digital Communication

Customer Support

Various Clients

Jan 2023 - Present (2 years 5 months)

Provided responsive support through messaging platforms, email, and social media. Addressed product/service inquiries with empathy and professionalism.

Customer Support Messaging Email Support Social Media Management Client Communication

Medical Doctor

Federal Medical Center, Owo

Jan 2022 - Present (3 years 5 months)

Delivered patient-centered care, requiring strong listening and communication skills. Worked under pressure while maintaining professional clarity and empathy, collaborating with multidisciplinary teams and adapting to complex systems.

Patient Care Communication Skills Empathy Team Collaboration