Open to opportunities

Bamidele Ayodeji

@bamideleayodeji1

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IT Support Engineer delivering fast, documented Tier 1 support across Windows, macOS, M365, and endpoint security.

Nigeria

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What I'm looking for

I’m looking to continue providing Tier 1 IT support in fast-paced environments—handling ITSM tickets, Microsoft 365 administration, and endpoint security—while collaborating cross-functionally to improve onboarding, uptime, and documentation quality.

I’m a proactive IT Support Engineer with 2+ years of Tier 1 technical support experience in fast-paced SaaS and consulting environments. I’m CompTIA A+ certified, and I focus on timely, compassionate, well-documented troubleshooting for hardware, software, and network issues.

I’ve supported user onboarding and workstation setup, managed IT asset inventory, and worked with ITSM processes using Freshservice aligned with ITIL best practices. I also administer Microsoft 365, configure Scalefusion MDM, and deploy/monitor endpoint security with SentinelOne to maintain secure, reliable, user-friendly technology environments.

Experience

Work history, roles, and key accomplishments

IT Support Engineer (NYSC Deployment)

National Youth Service Corps

May 2025 - Jun 2026 (1 year 1 month)

Provided Tier 1 troubleshooting for end-user hardware, software, and network issues as part of an NYSC deployment. Documented incidents and resolutions in line with ITIL best practices.

Tier 1 Support hardware troubleshooting Network Troubleshooting ITIL ITSM

IT Support Engineer (Intern)

SeamlessHR Limited

Aug 2024 - May 2025 (9 months)

Delivered Tier 1 IT support across Windows and macOS, serving as the first point of contact for service requests and incidents. Set up workstations, deployed applications, managed IT assets, configured Scalefusion MDM and SentinelOne, and administered Microsoft 365 accounts.

MacOS Configuration OS Installation Application Deployment IT Asset Management Freshservice ITSM ITIL Documentation Scalefusion MDM SentinelOne Microsoft 365 Administration Outlook Teams SharePoint Network Troubleshooting

Technical Support Analyst

PoweredUp Consulting

Jun 2022 - Jul 2023 (1 year 1 month)

Provided Tier 1 technical support to the payroll team by troubleshooting software issues and resolving system errors to maintain HR/payroll application operation. Supported users with Microsoft 365 tools and contributed to documentation and internal knowledge base resources.