Open to opportunities

Balogun Ajoke Rofiah

@balogunajokerofiah

Message

I resolve customer issues and keep remote teams running smoothly.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer support or virtual assistant role where I can use reliability, organization, and clear communication to resolve customer issues and support smooth operations.

I've supported customers and remote operations at Nero Industrial Signs and Octane Interiors, handling chat, email, phone, and social-media inquiries while maintaining accurate CRM records and timely follow-through.

I also provide executive administrative support through calendar management, appointment scheduling, inbox organization, data entry, and reporting. I use Zendesk, Intercom, Google Workspace, Microsoft Office, Slack, Trello, Asana, Notion, and Calendly to keep service and day-to-day operations organized.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nero Industrial Signs

Sep 2023 - May 2026 (2 years 8 months)

Managed customer inquiries across email, chat, and phone, resolving issues promptly to maintain high customer satisfaction. Provided executive administrative support, including calendar management, appointment scheduling, and inbox organization.

Zendesk Intercom Google Workspace Microsoft Office Slack Trello Asana Notion Calendly CRM Data Entry Reporting

Customer Service Representative

Octane Interiors

Feb 2021 - Jul 2023 (2 years 5 months)

Managed inbound and outbound customer interactions, consistently meeting quality and response-time benchmarks. Delivered prompt, professional responses to customer inquiries across social media, email, and phone channels.