At Mitie Landscapes Ltd., I managed a national client portfolio exceeding £1.5M and developed long-term relationships with major clients. I identified opportunities to expand accounts and upsold additional services, increasing contract value by up to 15%.
I led full-cycle contract mobilisations, coordinating stakeholders through service implementation and operational delivery. I also developed and presented strategic reports on account performance, service delivery and commercial activity.
At SPI Logistics, I supported independent agents with company systems, policies and operational requirements, and helped onboard and train them. Earlier at UPS, I managed customs entries and compliance processes, coordinated import and export documentation, and trained new employees in compliance procedures.
