At BluPlanet Recycling Inc., I managed relationships, RFP responses, and contract strategy for a five-account municipal portfolio. I developed a 60-month scenario model and board presentation comparing service options for the Redwood Meadows contract.
At Bison Transport, I handled 20+ active cross-border freight accounts on the Mexico corridor and achieved a 98% customer satisfaction score. I also used root-cause analysis and corrective action to help reduce customer complaints by 30% year over year.
Earlier, at Ferroviaria Oriental S.A., I planned logistics across supply chain nodes for rail freight customers in Bolivia. I created cargo-tracking reports that cut client inquiry response time by 35% and proposed routing and scheduling fixes that raised on-time delivery by an estimated 20% over two years.
