Open to opportunities

Princess Pancho

@princesspancho

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Account Manager with expertise in client partnerships and business growth.

Canada

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic environment.

I am an Account Manager with over three years of experience in building strong client partnerships and driving business growth. My expertise lies in developing tailored solutions that resolve challenges efficiently while cultivating long-term relationships. I have a proven ability to manage complex accounts, collaborating effectively with teams to exceed performance targets.

Currently, I work at AMJ Campbell as a Home Delivery Account Manager, where I manage customer escalations, ensuring client trust and satisfaction. My role involves coordinating deliveries, handling product claims, and utilizing delivery tracking systems to oversee operations. I am committed to delivering exceptional service and maintaining high standards of accuracy in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Home Delivery Account Manager

Current

AMJ Campbell

Dec 2021 - Present (3 years 9 months)

As a Home Delivery Account Manager, I collaborate with delivery teams and manage customer escalations to ensure client satisfaction. I handle product claims and coordinate furniture deliveries while meeting client KPIs and maintaining compliance with company policies.

Account Management Customer Support Problem Solving Team Collaboration Multitasking Delivery Inventory Management

Cargo Operations Agent

GTADnata

Feb 2021 - Apr 2023 (2 years 2 months)

In my role as a Cargo Operations Agent, I manage air export/import shipments, ensuring compliance with IATA and CBSA regulations. I coordinate with shippers and provide updates on shipment status while resolving documentation discrepancies.

Compliance Management Documentation Customer Support Problem Solving Multitasking

Warehouse Coordinator

GTADnata

Oct 2019 - Apr 2020 (6 months)

As a Warehouse Coordinator, I oversaw import/export operations for temperature-sensitive cargo, ensuring compliance with KPIs. I managed daily inventory checks and collaborated with management to streamline operations.

Inventory Management Compliance Monitoring Team Collaboration Problem Solving Time Management

Sales Associate

SOIA & KYO

Sep 2018 - Oct 2019 (1 year 1 month)

As a Sales Associate, I assisted with store setup and provided excellent customer service. I built clientele through effective communication and maintained store organization and cleanliness.

Customer Service Sales Inventory Management Team Collaboration Communication