Balaji T

I’m a Retail Store IT Support Engineer with 5.5+ years of experience delivering application support, production support, and 24x7 operational support. I focus on troubleshooting retail and e-commerce applications while maintaining SLA compliance and stable service delivery.

In my work, I support critical systems end-to-end—monitoring environments, managing incidents, and driving problem resolution. I’ve handled production issues that required careful investigation, fast triage, and consistent follow-through through incident management.

I bring hands-on technical strength across SQL and Linux, plus enterprise support platforms like ServiceNow, Jira, and Splunk. I’ve also worked with AWS EC2 and AWS monitoring to help ensure visibility, detect issues early, and support operational readiness.

My approach is practical and service-oriented: I troubleshoot methodically, communicate clearly during critical events, and align my work with SLA expectations. I’m particularly motivated by roles where I can own operational stability, improve reliability, and keep retail and e-commerce technology running smoothly.