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Sergei Chernov

@sergeichernov

I resolve complex payment, eCommerce, and production issues through technical support, incident analysis, and product collaboration.

Zimbabwe
Message

What I'm looking for

I'm looking to resolve complex production and integration issues, improve support processes and documentation, and collaborate closely with product and engineering teams.

I've supported payment systems under NDA, investigating production incidents, transaction-processing issues, and root causes using logs, API requests, and database records. I work closely with Development, QA, DevOps, Product, enterprise clients, and internal stakeholders to resolve critical technical problems.

Previously, I led VPN support operations and built internal tools, then owned eCommerce product work at CS-Cart from requirements through delivery and onboarding launches. My background also includes hands-on platform customization, integrations, server setup, B2B ERP support, technical training, and infrastructure administration.

Experience

Work history, roles, and key accomplishments

PN

Senior Technical Support Engineer

Projects under NDA

Aug 2025 - Jul 2026 (11 months)

Investigated production incidents and performed root cause analysis. Supported payment integrations and investigated transaction processing issues.

Education

Degrees, certifications, and relevant coursework

KL

Khabarovsk State University of Economics and Law

Specialist Diploma, Business processes and Information management

Specialist Diploma in Corporate Information Systems from the Management Faculty, focusing on business processes and information management.

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