Open to opportunities

ACE Rofail

@acerofail

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Detail-oriented IT engineer passionate about innovative digital solutions.

Zimbabwe

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What I'm looking for

I seek a role that fosters continuous learning and allows me to solve complex IT challenges while enhancing user satisfaction.

I am a highly motivated IT professional with a strong passion for creating digital solutions that seamlessly integrate innovative design with advanced technology. My experience as an IT Support Engineer has equipped me with the skills to deliver comprehensive technical support, manage complex technical problems, and enhance user engagement through intuitive user interfaces.

In my current role at SBCG, I have honed my abilities in technical diagnostics and client communication, ensuring operational continuity through proactive system maintenance and tailored technical solutions. My background in supporting diverse clients has strengthened my capabilities in IT infrastructure management and documentation processes, aligning perfectly with the demands of an IT Analyst role.

With a Bachelor of Information and Communication Technology from Western Sydney University and ongoing education in Cybersecurity, I am committed to continuous learning and staying ahead of industry trends. I am eager to leverage my technical troubleshooting skills and attention to detail in a challenging IT Analyst position, where I can contribute to business success through effective problem-solving and user-centric applications.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

SBCG

Nov 2022 - Present (2 years 6 months)

Delivered comprehensive remote and onsite technical support for diverse clients, managing and resolving support requests efficiently. Built, configured, and deployed local network infrastructure and endpoint devices, performing proactive system maintenance. Collaborated with clients and internal teams to ensure timely resolution of complex technical problems.

Onsite Support Endpoint Device Deployment Maintenance

Junior Technician

Bravo Repair Centre

Sep 2023 - Mar 2024 (6 months)

Supported the diagnosis and repair of commercial coffee machines, adhering to manufacturer specifications and quality standards. Maintained clear communication with customers and manufacturers by preparing detailed service reports. Conducted thorough technical assessments, executed precise repairs, and documented service activities.

Technical Assessments Precise Repairs Documentation

Level 1 IT Support / Pharmacist Assistant

Sally’s Pharmacy

Jan 2021 - Dec 2022 (1 year 11 months)

Provided dual support across pharmacy operations and basic IT functions in a fast-paced retail healthcare environment. Assisted with customer service, medication preparation, and administrative workflows. Troubleshot and resolved basic technical issues involving computers, printers, and scanners, supporting pharmacy management software and POS systems.

IT Support Pharmacy Management Software Support POS System Support

Education

Degrees, certifications, and relevant coursework

Western Sydney University

Bachelor of Information and Communication Technology, Information and Communication Technology

Pursuing a Bachelor of Information and Communication Technology. Focused on core principles of IT, including network infrastructure, software development, and digital communication technologies.

Tafe NSW

Certificate III, Information Technology

Completed a Certificate III in Information Technology. Gained foundational skills in IT, covering basic networking, hardware maintenance, and software applications.