Open to opportunities

Bakiyat Azeez

@bakiyatazeez

Message

Customer service professional turning client issues into resolved outcomes and repeat business.

Nigeria

Message

What I'm looking for

I’m open to remote roles where I can resolve customer issues end-to-end, handle escalations confidently, and support order and inquiry follow-up—while using data, reporting, and digital tools to improve service, engagement, and customer satisfaction.

I’m a customer service professional with 2+ years of experience engaging clients and internal teams to resolve concerns in fast-paced environments. In my most recent role, I managed 30–50+ daily client queries across phone, email, WhatsApp, and social media—handling escalations, monitoring orders, and keeping clear communication throughout fulfillment to drive satisfaction and repeat business.

I also improve outcomes by spotting recurring customer issues and supporting service changes, including digital advertising initiatives with Google Ads and Meta Ads to boost engagement. Alongside my customer support work, I completed a Quality Control Intern role and strengthened my toolkit through Coursera certifications in customer service and data analysis using Excel.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Classyshadesnmore

Jan 2023 - Jan 2025 (2 years)

Managed 30–50+ daily client queries by phone, email, WhatsApp, and social media, providing timely responses while maintaining high service standards. Resolved concerns, monitored orders, and supported service changes, contributing to increased customer satisfaction and repeat business.

Client Communication Escalation Handling Documentation Microsoft Excel Google Ads Meta Ads

Quality Control Intern

President Paints Nigeria Limited

Jan 2023 - Jan 2024 (1 year)

Completed a Quality Control internship at President Paints Nigeria Limited (2023–2024).

Quality Control Documentation Reporting Attention To Detail Record keeping Data Entry Time Management

Social Media Support Representative

Meemahbeddings

Jan 2022 - Jan 2023 (1 year)

Handled customer requests across social media channels, assisting with queries, order placement, and product selection to improve the buying experience. Maintained consistent client contact and supported basic analysis of digital campaign performance to boost engagement and outcomes.

Social Media Customer Support Client Communication Record keeping Instagram Microsoft Office