Open to opportunities

Bakare Hakeem

@bakarehakeem

Message

I improve customer experiences through multi-channel support, travel logistics, and accurate CRM operations.

Nigeria

Message

What I'm looking for

I'm looking for international remote or local opportunities in customer support, client operations, travel logistics, or administrative work, with flexible shifts across global time zones and opportunities to improve service processes.

I'm currently managing end-to-end international flight reservations and itineraries at ASAP Tickets, helping clients navigate ticket reissues, schedule changes, baggage policies, layovers, and time-zone conversions.

Previously at Outcess, I served as a frontline customer contact across phone, email, and live chat, meeting SLA and quality benchmarks while resolving and escalating operational inquiries. I maintained CRM records and shift logs accurately and reported recurring customer pain points to help streamline internal processes.

At Tasty Time Company, I managed shift logistics, order tracking, and administrative records, maintaining 98% accuracy and reducing information retrieval time by 40% through digitalized filing and ticket documentation.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Manager

Current

ASAP Tickets

Jun 2026 - Present (3 months)

Managed end-to-end flight reservations and travel itineraries for international clients, driving retention through personalized service and upselling. Delivered multi-channel support and resolved complex booking inquiries.

Upselling CRM Zendesk