Ewomazino Odah
@ewomazinoodah
I resolve high-volume customer issues across remote, multi-channel support environments.
NigeriaWhat I'm looking for
At GSWMI, I respond to stakeholder and customer enquiries across multiple channels, helping increase satisfaction scores by 40%. I also facilitate real-time technical troubleshooting for 7,000+ members during virtual meetings and live streams with zero service downtime.
Previously at High-Grade Technical Services, I resolved complaints, processed orders and client requests, reduced operational delays by 25%, and used Microsoft Excel to automate routine data tasks that increased team productivity by 35%.
I'm comfortable supporting global clients across time zones using Zendesk, Freshdesk, HubSpot, Slack, Zoom, Google Workspace, and other remote collaboration tools. I bring clear written communication, detailed documentation, accurate reporting, and independent task management to fast-paced remote teams.
Experience
Work history, roles, and key accomplishments
Customer Relations Coordinator
GSWMI
Jan 2025 - Present (1 year 8 months)
Responded promptly to multi-channel stakeholder and customer enquiries, boosting satisfaction scores by 40% through rapid-response protocols and professional correspondence. Managed and guided junior customer relations team members, ensuring consistent delivery of professional customer support and effective ticket resolution.
Junior Travel Manager
Dreamport
Mar 2026 - Apr 2026 (1 month)
Managed travel arrangements and provided support for clients.
Office Assistant / Substitute Teacher
Rimax Institute
Feb 2025 - Dec 2025 (10 months)
Provided administrative support and substituted for teachers as needed.
Administrative Intern
GSWMI
Jun 2024 - Dec 2024 (6 months)
Assisted with administrative tasks and supported customer relations activities.
Customer Service Coordinator
High-Grade Technical Services
Jan 2020 - Dec 2023 (3 years 11 months)
Communicated with customers through various channels, acknowledging and resolving complaints to ensure high satisfaction and repeat business. Processed orders, forms, and client requests, reducing operational delays by 25% through proactive timeline management and clear communication.
Education
Degrees, certifications, and relevant coursework
Remote Hive Academy
Certificate, Virtual Assistance
Completed Virtual Assistant skill training.
CISCO
Certificate, Cybersecurity
Completed Introduction to Cybersecurity course.
Jobberman
Certificate, Soft Skills
Completed soft skills training.
NIIT
Certificate, Management Information Systems
Earned Basic MIS Certification.
University of Benin
Bachelor of Science, Computer Science
Pursued a Bachelor of Science in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Ewomazino?
You can contact Ewomazino and 90k+ other talented remote workers on Himalayas.
Message EwomazinoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
