Nikhil Bajaj

Currently responsible for a 60+ member 'AI First' engineering organization spanning 6 product and platform teams supporting $10M+ ARR growth initiatives.

Key impact:
• Reduced production incidents by 40% through improved observability and stronger reliability practices
• Improved on-time delivery by 35–40% through better execution planning and delivery governance
• Scaled the engineering organiz

Led product and platform engineering initiatives across 3 engineering teams in an AI-first engineering environment supporting B2B SaaS customers during a critical organizational scaling phase.

Managed a 30+ member engineering organization focused on improving delivery predictability, platform stability, execution maturity, and AI-enabled engineering productivity.

Key impact:
• Improved deliver

Led product and platform engineering initiatives across three teams in an AI-first environment supporting B2B SaaS customers during a scaling phase. Improved delivery predictability by 25%, increased sprint commitment accuracy to 95%+, reduced recurring production issues by 30%, and scaled a 30+ member engineering organization while improving execution maturity.

Led large-scale customer delivery and cross-functional execution initiatives across global B2B SaaS projects spanning the US, UK, and APAC regions.

Managed a portfolio of 40+ concurrent customer engagements, working across product, engineering, delivery, and customer stakeholders to improve execution predictability, delivery quality, and customer outcomes at scale.

Key impact:
• Improved custo

Managed a portfolio of 40+ concurrent customer engagements across global B2B SaaS projects in the US, UK, and APAC. Improved customer satisfaction by 20%, maintained 90%+ satisfaction and 85%+ renewal rates, reduced project overruns by 25%, and coordinated distributed engineering delivery for multiple implementations.

Led large-scale mobile and web application delivery programs across distributed engineering teams spanning the Middle East, India, and Eastern Europe.

Managed delivery execution across 15+ concurrent programs with budgets ranging from $200K to $2M+, supporting clients across retail, healthcare, and logistics sectors.

Key impact:
• Successfully delivered 12 major digital transformation and prod

Led operations, organizational management, and business process transformation for a 50-person professional services organization during a period of sustained growth and operational scaling.

Responsible for operational strategy, process optimization, cross-functional coordination, and organizational efficiency initiatives supporting business growth and client delivery operations.

Key impact:
• R

Managed enterprise technology and transformation initiatives within a highly regulated global professional services environment spanning 20+ international offices.

Led complex cross-functional delivery programs with budgets up to £5M, operating under strict governance, compliance, security, and quality standards.

Key impact:
• Successfully led a global document management system migration across

Led operations, service delivery, and transition management initiatives for enterprise client engagements within the IT services sector.

Managed operational performance, SLA delivery, and transition programs across multiple enterprise accounts with a combined contract value exceeding £10M.

Key impact:
• Successfully transitioned 8 major enterprise client accounts across teams and operational loc

Led enterprise software development initiatives for banking and financial services clients within large-scale, high-accountability delivery environments.

Managed engineering teams delivering enterprise-grade applications and core business systems with a strong focus on reliability, delivery discipline, and technical quality.

Key impact:
• Led development teams of 8–12 engineers delivering enterp