Baily Mayer

Deployed and configured high volumes of workstations and IT equipment for an agency-wide desktop refresh project, supporting proprietary software and providing general Tier 2 support to over a thousand clients. Maintained an active federal security clearance and facility credentials for the duration of the role.

Monitored and troubleshot grid-scale battery energy storage systems and their network connectivity from a 24/7 remote operations center. Administered Windows and Linux systems, provided Tier 2 technical support, and oversaw field team access to high-voltage electrical equipment.

Provided onsite and remote IT support for healthcare clinics across Central Oregon, configuring and installing network and server equipment and provisioning users and office devices. Administered accounts in Active Directory and covered an emergency hotline with on-call availability requirements.

Supported 52 client offices across Colorado as a solo mobile field technician, configuring and installing network and office equipment while managing inventory and ordering for client sites. Administered Intune, Active Directory, and Office 365, often rebuilding entire sites alone and provisioning networking, server equipment, and client computers.

Monitored TV network health for system errors during live broadcast operations and provided remote issue detection and troubleshooting for broadcast and network related problems. Worked directly with Comcast ad scheduling and monitored connections to quickly identify and resolve issues.

Managed Active Directory accounts and handled password resets for a life-safety services company. Delivered Tier 1 remote and in-person support in a 911 support environment, including application, software, hardware, and network troubleshooting, plus call routing and ticket escalation for emergency situations.

Grade: 4.0 GPA

Pursuing an A.S. in Networking at Portland Community College with a 4.0 GPA, expected completion around May 2027, continuing toward a B.S.