Open to opportunities

Babirye Anna Patricia

@babiryeannapatricia

Message

Customer service professional who resolves issues fast and communicates clearly.

Uganda

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries across phone, email, and live chat, resolve complaints quickly, and follow up until issues are fully resolved—while working in a fast-paced team that values clear communication.

I’m a customer service professional with experience working as a Customer Service Representative and Receptionist, then expanding into After Sales support. I’ve built my approach around listening closely, solving problems quickly, and making customers feel genuinely valued.

I’ve handled customer inquiries via phone, email, and live chat, and I’m comfortable managing complaints calmly. I focus on explaining solutions clearly, following up to ensure issues are fully resolved, and keeping service accurate and consistent.

I bring strong organization and attention to detail to fast-paced environments. I’m proficient in Microsoft Office and CRM tools, and I rely on clear communication, a positive attitude, and teamwork to deliver reliable outcomes for customers and teams.

Alongside customer service, I’m also developing technical expertise as an electrical and electronics engineering intern. My work has strengthened my circuit design, troubleshooting, testing, report writing, and networking skills—skills I apply to stay thorough, adaptable, and proactive.

Experience

Work history, roles, and key accomplishments

Current

Electrical & Electronics Intern

Current

Ministry of Energy and Mineral Development

Jun 2026 - Present (1 month)

Assisted with designing electronic circuits for energy management systems and supported testing and troubleshooting of electronic devices and systems. Collaborated with engineers on aviation communication equipment projects.

Circuit Design Circuit Troubleshooting Electronic Testing Energy Management Systems

Current

Electrical & Electronics Intern

Current

Uganda Civil Aviation Authority

Jun 2026 - Present (1 month)

Assisted engineers on aviation communication equipment projects and helped test and troubleshoot electronic devices and systems. Supported electronic circuit design for energy management systems.

Circuit Design Circuit Troubleshooting Energy Management Systems Teamwork

Customer Care Representative

Dove Loan App

Dec 2022 - Apr 2023 (4 months)

Resolved customer issues using effective communication and problem-solving. Provided accurate information on loan products and services and assisted with loan inquiries and application processes.

Communication Skills Customer Support Problem Solving

Customer Service Rep & After Sales Agent

Synclend Uganda Limited

Served as both a customer service representative and after-sales agent, handling customer inquiries and supporting issue resolution. Managed complaints calmly, communicated solutions clearly, and followed up to confirm full resolution.

After Sales Support Complaint Resolution CRM Tools Microsoft Office

Community Initiative Mobiliser

Leo's Club, Mbarara University of Science and Technology

Supported day-to-day community initiative activities, contributed innovative ideas, and worked effectively with a diverse team to address issues related to products and services.

Communication Skills Community Outreach Teamwork

Customer Service Rep & Receptionist

Jumia Uganda

Worked as a customer service representative and receptionist, supporting customer inquiries through phone, email, and live chat. Managed customer complaints calmly, explained solutions clearly, and followed up to ensure issues were resolved.

Email Live Chat Microsoft Office CRM Tools Reception Duties