At MOGO Uganda, I handle outbound customer calls, respond to inquiries, and resolve complaints. I also assist customers with application processing and documentation requirements.
I provide application status and repayment schedule updates, verify customer information, and maintain accurate records. When needed, I escalate complex issues while working to ensure customer satisfaction.
At TVS Motor Company Uganda, I responded to product and service inquiries, resolved complaints, and maintained records of customer interactions. I also gathered feedback to support service improvement initiatives.
Earlier, I promoted products and services as a Direct Sales Representative at Airtel Uganda and supported community engagement and accessibility initiatives as a Graduate Trainee at MTN Uganda Foundation. I’m certified as a Virtual Assistant through ALX and have training in remote collaboration, calendar and email management, and digital productivity tools.
