Joshua Chemutai
@joshuachemutai
I’m a results-driven Customer Service Agent focused on accurate data, customer trust, & rapid issue resolutions. Turning customer to brand ambassador.
UgandaWhat I'm looking for
I’m a result driven, resourceful, flexible, organized and adaptable professional currently working as a Customer Service Agent at Ignite Energy Access (May 2024 to date). I receive incoming calls, educate customers about the finance agreements they sign, and ensure patient resolution of issues—while entering accurate and honest information into company data systems to capture high quality, clear data.
Previously, I served as Sales Manager at Mal Technologies limited (2018–2023), where I prepared daily and monthly incomes/expenses, conducted stock checkings, supported loan application processes and customer relationship management, and ensured clients met deadlines through telecommunication and SMS reminders. I also managed customer care complaints, handled day to day banking, negotiated prices, and verified legal currencies to avoid fake notes; earlier, I worked as a Sociologist Internee at the Ministry of Water and Environment (2016), contributing to community mobilization, training-of-trainers activities, report writing, and entering water data into the water information system.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Ignite Energy Access
May 2024 - Present (2 years 1 month)
Handled inbound calls and educated customers on finance agreements, ensuring customers understand their commitments. Resolved issues end to end through follow-ups and escalated unresolved cases while maintaining accurate, high-quality data entry in company systems.
Sales Manager
Mal Technologies Limited
Jan 2018 - Jan 2023 (5 years)
Managed sales operations including customer relationship handling, loan application support, and extending loans to clients. Prepared income/expense records, performed stock checks, ensured loan repayment follow-ups via calls/SMS, and managed customer care complaints while supporting budgeting and banking tasks.
Sociologist Intern
Ministry of Water and Environment
Jan 2016 - Present (10 years 5 months)
Supported community-based water activities by mobilizing communities, ensuring awareness of obligations, and assisting training-of-trainers evaluation for community leaders and government staff. Collected and entered groundwater/surface water data into the water information system and produced reports, minutes, and summaries from field and desk work.
Education
Degrees, certifications, and relevant coursework
Kyambogo University
Bachelor of Arts, Social Sciences
Completed a Bachelor of Arts in Social Sciences at Kyambogo University in 2022.
Sebei College Tegeres
Uganda Advanced Certificate of Education (UACE)
Completed Uganda Advanced Certificate of Education (UACE) at Sebei College Tegeres in 2011.
Town View Secondary Sch
Uganda Certificate of Education (UCE)
Completed Uganda Certificate of Education (UCE) at Town View Secondary School in 2009.
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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