Babatunde Semilore

Coordinated reporting and operational communication among the owner, site managers, and department heads across five active construction contracts. Managed executive inboxes, calendars, meetings, and follow-up actions, and introduced a shared meeting tracker.

Managed 30-45 customer enquiries daily across email, live chat, and phone, providing support throughout the booking journey. Investigated and resolved issues involving bookings, schedule changes, cancellations, refunds, and travel disruptions.

Supported deck officers with cargo, navigation, safety, and documentation activities while following international maritime procedures. Coordinated operational information among multinational crew members and shore personnel.

Relayed operational instructions among pilots, shore workers, and an international crew during docking, mooring, cargo, and departure activities. Updated equipment inventory records and performed routine inspections.

Managed at least four daily service requests and facility complaints, responding promptly to minimize disruption. Scheduled repairs with technicians and introduced a labeled equipment inventory system.

Logged 2-4 daily enquiries in Zendesk by creating tickets and tracking complaints. Resolved recurring service-availability problems and reconciled bank-transfer payments against customer orders.

Responded to 10-15 daily customer enquiries with a typical response time of 5-10 minutes, providing product information and order support. Managed complaints involving delivery delays, returns, and defective items.

Pursued a Higher National Diploma in Nautical Science, in partnership with Metropolitan College Greece.

Earned the Google IT Support Professional Certificate.

Earned the Oracle Cloud Infrastructure Certificate.

Earned a Diploma in Customer Service.

Completed a Customer Service Short Course.

Earned the Independent Travel Manager Certification.