Baaba Quao
@baabaquao
IT Project Manager specializing in responsible AI implementation, cloud solutions, and strategic IT delivery.
United StatesWhat I'm looking for
I am an IT Project Manager committed to responsible AI innovation and ethical, equitable solutions that advance organizational goals. I have a proven track record managing complex AI and non-AI projects from concept to deployment, including leading a $323,801.67 CLM implementation with AI integrations and developing governance and adoption frameworks.
I collaborate effectively with data scientists, engineers, executives, vendors, and stakeholders to deliver on-time, on-budget solutions using PMI, Agile, and ITSM practices. I focus on risk mitigation, compliance, change management, continual service improvement, and building measurable governance through KPIs and scorecards to drive sustainable value.
Experience
Work history, roles, and key accomplishments
TTIT Project Manager
The Pew Charitable Trusts
Jan 2021 - Present (4 years 9 months)
Led planning and delivery of enterprise management systems and AI-enabled solutions, including a $323,801.67 CLM implementation, ensuring on-time, on-budget delivery while maintaining governance, compliance, and stakeholder adoption.
TTTechnology Services Manager
The Pew Charitable Trusts
Jan 2019 - Jan 2021 (2 years)
Transformed technology services into an enterprise-centric IT partner, implemented cybersecurity and remote-work continuity during COVID-19, and led large-scale projects including Windows 10 migration and Autopilot provisioning.
Desktop Support Manager
AccelerEd LLC
Jan 2017 - Jan 2019 (2 years)
Managed desktop support operations to ensure efficient issue resolution and service delivery, improving team responsiveness and user satisfaction.
UCProvided Tier III desktop support and resolved complex technical issues to maintain service continuity and infrastructure reliability.
UCOversaw cloud software subscriptions and IT projects, managing budgets and improving support processes to enhance operational efficiency.
UCDelivered desktop support services and assisted in IT projects to improve end-user experience and system uptime.
CIProvided help desk support and technical troubleshooting to support organizational IT operations and user needs.
Assistant Wellness Director
YMCA National Capital
Jan 2011 - Jan 2013 (2 years)
Supported wellness program operations and membership services to drive community engagement and program participation.
Computer Technician
University of Maryland
Jan 2010 - Jan 2013 (3 years)
Performed hardware and software support, maintenance, and troubleshooting to ensure campus IT resources remained operational.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Master of Science, Cloud Computing Architecture
Master of Science in Cloud Computing Architecture in progress at University of Maryland Global Campus focusing on cloud platforms and architecture.
PIProject Management Institute
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) accreditation in progress with the Project Management Institute.
UPUniversity of Maryland, College Park
Bachelor of Science, Community Health
Bachelor of Science in Community Health from the University of Maryland School of Public Health.
HMHarvard Business School (ManageMentor)
Certificate, Management
Completed the Harvard Business School ManageMentor program covering leadership and management topics.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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