Open to opportunities

Azusena Granados

@azusenagranados

Message

Dedicated customer service professional with strong administrative skills.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in administrative roles across various industries. My journey began as a Teacher Assistant, where I developed a passion for supporting others and enhancing their experiences. This foundation led me to roles in customer sales support and front desk operations, where I honed my skills in appointment scheduling, documentation management, and team collaboration.

At Mr. Natural Health Center, I managed medical records and appointment scheduling, ensuring smooth operations and excellent patient care. My time at Capitol Chevrolet further solidified my expertise in customer service, where I assisted customers in selecting vehicles and provided them with essential product knowledge. I thrive in environments that require strong communication and negotiation skills, and I am committed to fostering positive relationships with both customers and colleagues.

Experience

Work history, roles, and key accomplishments

Customer Sales Support

Capitol Chevrolet

Dec 2022 - Aug 2024 (1 year 8 months)

Assisted customers in selecting vehicles, explaining financing options, and finalizing sales transactions. Provided product knowledge to customers and collaborated with the sales team to drive revenue growth and meet dealership targets.

Financing Transactional Sales Product Knowledge Sales Growth

Front Clerk

City Limits Nissan

Sep 2023 - Jul 2024 (10 months)

Managed front desk operations, coordinated customer appointments, and maintained accurate vehicle documentation while ensuring compliance with dealership protocols. Built strong relationships with sales and service teams to streamline communication and enhance customer experience, providing administrative support.

Vehicle Documentation Dealership Protocols Administrative Support Customer Experience

Administrative Assistant

Capitol Chevrolet

Apr 2021 - Dec 2022 (1 year 8 months)

Handled customer inquiries, scheduled appointments, and maintained detailed transaction records. Coordinated with service advisors to streamline appointment scheduling and improve customer satisfaction through proactive communication, assisting in front-end sales support.

Scheduling Transaction recording Service Advisor Coordination Customer Satisfaction Communication Sales Support

Teacher Assistant

Regina Caeli

Aug 2019 - May 2020 (9 months)

Supported classroom activities and student development while assisting lead teachers with daily operations and educational program delivery. Partnered with teaching staff to implement curriculum strategies and provide individualized support, developing creative learning aids and interactive activities.

Classroom Support Educational Development Individualized Support Learning Aids

Front Clerk

Mr. Natural Health Center

Managed appointment scheduling and calendar management. Handled medical records, insurance verification, billing basics, filing, scanning, and document handling.

Appointment Management Insurance Verification Medical Billing