Azra Anderson

I am a customer escalation specialist with experience in technical support, account management, and multi-channel customer service. I have worked directly with customers to resolve billing, ordering, and technical issues while maintaining accuracy and adherence to protocols.

At Amazon I ensured data accuracy, assisted customers with ordering, payments, shipping, and returns, and reported suspicious activity per procedure. At Verizon I provided technical account support, collaborated across departments to resolve complex issues, and handled escalations with courtesy and follow-up.

I bring strong problem-solving, time management, and attention to detail, combined with adaptability and teamwork developed in high-volume support environments. I maintain up-to-date product knowledge to deliver accurate information and effective solutions.

I am motivated to join a team-focused company where I can apply my escalation handling skills, improve customer satisfaction metrics, and grow into greater responsibilities in customer experience or technical support leadership.