Open to opportunities

Azeezat Afape

@azeezatafape

Message

Customer support and QA professional focused on timely resolutions and high customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own customer inquiries end-to-end, document work in CRM, and drive quality through QA/QC habits—while collaborating with a supportive team and clear targets.

I’m a customer-focused, detail-oriented professional with experience supporting customers remotely and in person, handling calls, emails, and chats with a strong commitment to response and resolution targets. I document every interaction in CRM software, collect feedback for product improvement, and stay steady under pressure with problem solving and conflict resolution.

In office management roles, I handled administrative tasks such as scheduling, document organisation, staff communication coordination, and maintaining office supplies. As a Teaching Assistant (NYSC), I supported teaching activities, reported student performance, and helped promote health and safety initiatives.

Earlier in my career as a QA/QC Officer, I developed and implemented quality control processes, inspected products against quality standards before packaging, and collaborated with production teams to enhance efficiency and product quality. I bring a practical blend of customer service, quality assurance, and organized operations to help teams improve both service outcomes and product standards.

Experience

Work history, roles, and key accomplishments

Office Management & Teaching Assistant

Minaret College

Jul 2023 - Jun 2024 (11 months)

Managed administrative tasks including scheduling and document organization, and coordinated staff communications while maintaining office supplies. Assisted in teaching tasks, reported student performance, and supported health and safety initiatives.

Office Management Health And Safety Support Office Administration Scheduling Document Coordination Health and Safety

QA/QC Officer

Chen Company

Jan 2021 - Jan 2022 (1 year)

Developed and implemented quality control processes and inspected products for quality standards before packaging. Collaborated with production teams to improve efficiency and product quality.

Quality Control (QC)Quality Control QA&QC Process Implementation Quality Improvement

Operation Associate

Chowdeck

Jan 2024 - Present (2 years 6 months)

Handled inbound and outbound customer calls and assisted customers with queries, concerns, and complaints. Documented interactions in CRM software and responded to emails, calls, and chats to meet customer satisfaction targets.