Open to opportunities

Azaria Irvin

@azariairvin

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Highly skilled IT Specialist dedicated to enhancing company success.

United States

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What I'm looking for

I seek a role that offers opportunities for growth and innovation in IT.

I am an experienced Information Technology Specialist with a strong commitment to enhancing organizational success through my technical expertise and problem-solving skills. Currently, I serve at the Department of the Treasury, where I lead a team in providing exceptional customer support and resolving complex IT issues. My role involves not only troubleshooting and maintaining IT systems but also training and guiding less experienced specialists to ensure a high standard of service.

Throughout my career, I have developed a comprehensive skill set that includes Active Directory, AWS Cloud, IT Security, and Helpdesk support. My experience spans various roles, from Helpdesk Specialist to Senior Helpdesk/Project Assistant, where I have successfully managed IT resources and implemented security measures to protect sensitive data. I take pride in my ability to communicate effectively with customers and colleagues, fostering positive relationships while ensuring that IT systems operate smoothly and efficiently.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Specialist

Current

Department of the Treasury

Jul 2024 - Present (11 months)

As an IT Specialist, I manage service desk contacts, ensuring resolution of issues through various channels. I lead a team in maintaining customer service metrics, document actions taken, and assist in complex problem resolution while providing training and support to team members.

Active Directory IT Security Troubleshooting Customer Support ServiceNow Configuration Documentation Team Leadership

Helpdesk Specialist

Abbtech

Feb 2023 - Mar 2024 (1 year 1 month)

Led a team of IT professionals, providing technical support and guidance. Managed IT resources and ensured compliance with security standards. Developed IT policies and facilitated training for technicians to enhance their skills.

Technical Support Team Leadership Security Compliance Troubleshooting Documentation Vendor Management Change Control Training Resource Management

Senior Helpdesk/Project Assistant

Southeastern Roofing

Oct 2019 - Feb 2022 (2 years 4 months)

Managed project resources and supported application configurations. Facilitated project meetings, tracked deliverables, and coordinated with vendors. Oversaw security initiatives and maintained project schedules to ensure timely delivery.

Project Management Troubleshooting Documentation Resource Management Communication Team Collaboration Reporting

IT Support Clerk

Wilson Elser

Dec 2017 - Feb 2019 (1 year 2 months)

Provided technical network support and developed communication strategies for customer service departments. Managed office schedules, coordinated meetings, and provided clerical support to attorneys.

Communication Strategy Scheduling Document Management Customer Service Technical Support Team Coordination Problem Solving

IT Customer Service Coordinator

Beaver Toyota

Coordinated new implementation projects and worked with teams to install and configure software. Resolved IT issues and managed daily performance of computer systems to ensure operational efficiency.

Project Coordination Installation Customer Service Team Collaboration Technical Support Communication Leadership

Education

Degrees, certifications, and relevant coursework

University of North Georgia

Associate of Science, Criminal Justice

2015 - 2017

Completed an Associate of Science degree in Criminal Justice, focusing on the principles of law enforcement, the criminal justice system, and the social implications of crime.