Open to opportunities

Azamat Nur

@azamatnur

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Experienced IT support and network engineer delivering reliable infrastructure and exceptional user support.

United States

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What I'm looking for

I seek a hands‑on role in networking or IT infrastructure where I can improve uptime, streamline operations, mentor teams, and deliver excellent end‑user support.

I am an IT professional with 12+ years' experience in IT support, network engineering, and systems administration, focused on delivering dependable infrastructure and high customer satisfaction. I consistently resolve complex hardware and software issues and maintain secure, high‑availability environments.

At Intellegens Inc I improved first‑contact resolution to 95%, upgraded 450+ endpoints with zero downtime, administered 400+ user accounts in Active Directory and Office 365, and maintained network uptime at 99.9%. Previously I designed and operated L2/L3 networks, administered Cisco UC and wireless controllers, and led engineering teams for large subscriber services.

I bring hands‑on expertise with Windows Server, Linux (Debian/Ubuntu), Veeam backups, VMware/Hyper‑V, Python scripting, and core networking (TCP/IP, DNS, DHCP, routing, switching, firewall configuration). I am results oriented and committed to continuous improvement and strong stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Intellegens Inc

Jan 2020 - Present (6 years)

Resolved 95% of hardware and software issues on first contact, upgraded 450+ desktops/laptops with zero downtime, and administered 400+ user accounts in Active Directory and Office 365 to ensure security compliance.

Windows OS Active Directory Office 365 Troubleshooting Networking Customer Support

Network Engineer

Transtelecom JSC

Mar 2018 - Oct 2019 (1 year 7 months)

Configured L2/L3 Cisco routers, switches, and firewalls for multi-service networks at Astana main station and administered Cisco Unified Communications Manager and wireless controllers for 500 users and 45 APs.

Cisco UCS Network Security Troubleshooting

Chief Engineer

SIP Telecom LLC

Oct 2016 - Jan 2018 (1 year 3 months)

Led a team of 7 engineers to develop and manage IPTV, VoIP, and Internet subscriber networks for 2,500 customers and oversaw procurement and testing of new equipment.

VoIP Team Leadership Subscriber Networks Capacity Planning Vendor Management Testing

Network Field Engineer

Kazakhtelecom JSC

Oct 2008 - Jun 2016 (7 years 8 months)

Resolved 100+ network issues monthly with a 98% customer satisfaction rating and installed/configured routers, switches, and wireless access points to meet customer requirements.

Wireless Troubleshooting Customer Service TCP IP DHCP