Ayush Vats
@ayushvats2
I streamline SaaS deal operations, contracts, and Order-to-Cash for global enterprise teams.
IndiaWhat I'm looking for
I've managed end-to-end commercial contract lifecycles for Google Cloud customers through HCLTech, from agreement drafting and execution to onboarding and renewal. I work across GCP and PSO accounts, using Salesforce and DealHub to support compliant, efficient SaaS deal operations.
As a subject matter expert and informal lead, I support a squad of 4–5 specialists through quality reviews, onboarding, knowledge transfer, and escalation handling. I've maintained 99%+ compliance through QC audit workflows, executed 50+ complex SaaS agreements monthly with zero SLA breaches over two years, and helped improve team SLA attainment by approximately 20%.
I also partner with Commercial Managers, Legal, Sales Operations, and TechOps to resolve deal gaps, validate enterprise opportunities, and improve Salesforce workflows. Earlier customer success and Apple Support roles strengthened my ability to manage complex escalations, deliver timely resolutions, and build strong customer outcomes.
Experience
Work history, roles, and key accomplishments
Own end-to-end commercial contract lifecycle for Google Cloud Platform customers globally, from drafting through execution and renewal. Serve as team SME and informal lead, driving Order-to-Cash operations with 99%+ accuracy and partnering with TechOps to re-engineer Salesforce workflows.
Senior Operations Representative – Apple Support
Concentrix Daksh Services India Pvt. Ltd.
Apr 2021 - Mar 2022 (11 months)
Managed 50+ customer interactions daily across Apple product lines, achieving 95%+ customer satisfaction through effective troubleshooting and first-contact resolution. Recognized for consistent performance in complex escalations requiring cross-team coordination.
Senior Operations Representative – Customer Success
PlantsnYou
Mar 2020 - Mar 2021 (1 year)
Handled 100+ customer interactions monthly with a 24-hour average resolution time and a 92% on-time resolution rate, contributing to strong post-purchase satisfaction and repeat purchase rates.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Arts, Arts
Bachelor of Arts (Honors) degree from the University of Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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