AYUSH User
@ayushuser26
I resolve Lenovo hardware, software, and connectivity issues through remote support.
IndiaWhat I'm looking for
I've supported Lenovo clients at JoulesToWatts and Concentrix, resolving hardware, software, connectivity, operating system, driver, and application issues through calls and remote sessions.
I manage service requests in ticketing systems, maintain incident documentation and knowledge-base updates, and escalate complex issues with clear context. I focus on first-call resolution, SLA awareness, clear communication, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Advisor I – Technical Support
JoulesToWatts
May 2025 - Present (1 year 3 months)
Provide technical support for hardware and software issues, troubleshoot connectivity and system problems via remote support, and manage service requests using ticketing tools. Collaborate with internal teams to resolve advanced queries and maintain documentation.
Education
Degrees, certifications, and relevant coursework
South East Asian College of Engineering and Technology
Bachelor of Engineering, Computer Science
2020 - 2024
Grade: 8.0/10
Bachelor of Engineering in Computer Science with a CGPA of 8.0/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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