At ChargePoint Technologies, I diagnose software, firmware, and hardware issues across EV charging infrastructure. I also help connect charging stations to the cloud portal through router and network configurations.
After being promoted to the Industrial Support Team, I supported operations for Viriciti, a subsidiary focused on EV fleet telematics. I activate and troubleshoot Datahubs and resolve issues with the Viriciti Dashboard.
I provide end-to-end support for dashboard functionality and work with cross-functional teams on telematics solutions for enterprise fleet customers. I also educate clients on preventative maintenance and system optimization.
At Concentrix - Lenovo Premium Care, I provided technical assistance for Lenovo hardware and software issues. I diagnosed problems involving Windows OS, drivers, BIOS, Microsoft applications, network connectivity, and system configurations, including through remote troubleshooting sessions.
