At Wipro Technologies, I provide Level 1 and Level 2 support, resolving hardware, software, network, application, and Microsoft 365 issues while meeting SLA targets.
I administer Active Directory and Microsoft 365, support onboarding and offboarding, manage major incidents, and troubleshoot Windows, Outlook, Teams, OneDrive, VPN, DNS, DHCP, Wi-Fi, and remote-access issues. I also document solutions and knowledge base articles to improve service reliability and reduce downtime.
Previously at Concentrix Technologies, I supported Dell consumer and business customers using Salesforce, VMware, Dell Technical Center, BMC Remedy, Excel, and Outlook to manage cases and deliver timely resolutions.
