Open to opportunities

Aysha Matthews

@ayshamatthews

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Operations Supervisor delivering client-focused logistics, transport, and customer service excellence.

South Africa

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What I'm looking for

I’m looking for an environment that helps me succeed and grow professionally, where I can leverage my organizational skills and client-focused approach to drive operational success—using my experience in logistics, administration, and customer service.

I’m a versatile operations and client service professional with 10+ years’ experience across logistics, transport, film support, courier administration, and customer service. I’ve consistently managed client accounts, coordinated on-site teams, and handled end-to-end customer service through in-person and remote channels.

From fulfilling client staffing requests and submitting hours to payroll as a Site Administrator, to overseeing fleet coordination, bookings, routes, and on-road support as an Operator/Operations Supervisor, I focus on strong contract administration, accurate invoicing and quotations, and problem-solving under pressure. Most recently, I’ve provided first-line remote customer service and billing support while ensuring SLA compliance and client retention.

Experience

Work history, roles, and key accomplishments

Current

Admin & Customer Service Liaison

Current

SSM Couriers

Aug 2024 - Present (1 year 10 months)

Manage client contracts and handle billing from agents, invoicing, and proformas for key accounts while providing first-line support for client requests and issue resolution via email, phone, and chat. Execute customer service duties to maintain SLA compliance and support client retention in a remote operations capacity.

Contract Administration Invoicing Customer Service SLA Management Remote Operations Client Retention Email Support

Set PA / Transport Captain

Freelancer (Film Industry)

Feb 2023 - Aug 2024 (1 year 6 months)

Coordinated all vehicle requirements for productions per PM briefs and supported producers and directors as a Set PA through shoot logistics planning and on-set/off-set assistance. Managed flights, accommodation, and transport for cast and crew and handled scheduling using Google Calendar.

Set PA Support Production & Logistics Scheduling Google Calendar On Set Off Set Support

Operator/Operations Supervisor

Rota Rentals

Aug 2016 - Jan 2023 (6 years 5 months)

Liaised with clients and suppliers to fulfill vehicle requirements, manage bookings, and support multiple contracts. Prepared quotations and proformas, managed driver timeshares and routes, oversaw daily operations, and provided on-road support to ensure timely, cost-effective service delivery.

Booking Management Driver Timesharing Operations Supervision

Site Administrator

Mass Discounters

Mar 2015 - Jul 2016 (1 year 4 months)

Fulfilled client staffing requests, submitted hours to payroll, and managed on-site roll calls while serving as the primary liaison for client and employee needs. Handled on-site HR issues, attended client meetings, and delivered daily, weekly, and monthly reports.

Staffing Payroll Coordination HR Support On Site Roll Calls Reporting Timekeeping Client Liaison