Open to opportunities

Harry Feldman

@harryfeldman

Message

I am a dependable delivery operations specialist with 8+ years in dispatch and customer support.

South Africa

Message

What I'm looking for

I seek a stable operations or dispatch role where I can apply 8+ years of delivery coordination, coach teams, resolve operational issues, and grow in a collaborative, customer-focused environment.

I am a delivery and dispatch professional with over 8 years' hands-on experience providing real-time driver support, monitoring live order boards, and resolving operational and technical issues to maintain smooth workflows. I have worked across delivery, amusement operations, security and banking administration.

I am recognized for coaching and upskilling team members, clear multi-channel communication, and reliable problem-solving under pressure. I have led safety-critical operations, supported FICA compliance reporting, managed asset registers, and handled cash logistics with care.

I bring loyalty, adaptability and a steady, service-focused work ethic to any team. I thrive in collaborative, customer-facing environments where I can improve processes, support colleagues, and deliver consistent results.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher / Driver Support

Current

Delivery.com

Jan 2016 - Present (9 years 7 months)

Provide real-time support to drivers, merchants and customers, monitor live order boards to ensure smooth delivery workflows, and resolve operational and technical issues promptly. Coach and upskill team members to improve performance and maintain high customer satisfaction.

Operations Coordination Coaching Customer Service Technical Troubleshooting

Ride Operator & Supervisor

Playworld Amusements / Mid America Shows

Feb 2011 - Nov 2016 (5 years 9 months)

Operated and supervised carnival rides, ensured strict safety compliance and managed setup and teardown logistics across multiple locations. Delivered excellent customer service while maintaining equipment and supervising ride teams.

Compliance Setup & Teardown Logistics Customer Service Teamwork Equipment Maintenance

Protection Officer

SBV Services

Sep 2008 - Jan 2011 (2 years 4 months)

Transported and safeguarded cash in high-risk environments and protected bank staff during ATM and cash transfers, maintaining discipline and alertness under pressure. Executed security protocols to mitigate risk and ensure safe operations.

Cash In Transit Security Operations Risk Assessment Close Protection Surveillance Emergency Response Access Control

Administrator / Reception / Floor Host

ABSA Bank

Mar 2007 - Aug 2008 (1 year 5 months)

Managed asset registers, stationery and produced daily/weekly/monthly reports while supporting FICA compliance follow-ups and reception duties. Handled switchboard, mail, cheque book library and guest hosting to support branch operations.

Administration Asset Management FICA Compliance

Sales Assistant

Eugenius Marketing

Nov 2006 - Feb 2007 (3 months)

Demonstrated and sold pet health products at events, managed stock control, stand setup and daily cash-ups, and delivered strong customer service while promoting products across shows. Supported event logistics and on-site sales operations.

Sales Stock Control Events Customer Service

Education

Degrees, certifications, and relevant coursework

Hoërskool Tygerberg

Grade 12 (Matric), Secondary Education

Completed Grade 12 at Hoërskool Tygerberg in 2006 with subjects including Afrikaans, English, Home Economics, Biology, Typing, and Business Economics.