Aysena Dokcan

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Aysena Dokcan

@aysenadokcan

Senior Customer Care Specialist at Concentrix on the HBO Max project, providing technical support and mentoring teammates.

At Concentrix, I’m a Senior Specialist on the HBO Max project, providing expert technical support and managing subscriptions.

I also mentor team members to help exceed CSAT and KPI targets while ensuring a premium user experience.

Previously, I assisted Back Market customers with product-related issues at Webhelp. I’ve also managed İzmircon’s Instagram page and served as president of the Dokuz Eylül Univercity Fantasy, Science Fiction and Boardgame Student Community.

Experience

Work history, roles, and key accomplishments

CO

Current

Senior Customer Care Specialist

Current

Concentrix

Sep 2025 - Present (1 year 1 month)

Senior Specialist for the HBO Max project; providing expert technical support, managing subscriptions, and mentoring team members to exceed CSAT and KPI targets while ensuring a premium user experience.

Technical Support Customer Relationship Management Mentorship KPI Management CSAT

WE

Customer Care Specialist

Webhelp

Aug 2023 - Jan 2024 (5 months)

Assisted Back Market customers with product-related issues through Webhelp by engaging in communication and providing the necessary support.

Customer Support Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

AU

Anadolu University

Associate Degree, Foreign Trade

2024 -

Pursuing a degree in Foreign Trade, ongoing.

DU

Dokuz Eylül University

Bachelor's Degree, American Culture and Literature

2020 - 2024

Studied American Culture and Literature, completed in 2024.

Tech stack

Software and tools used professionally

Canva

Availability

Looking for a job

Location

Turkey

Authorized to work in

Salary expectations

350k+ TRY

Social media

Job categories

Customer Support Specialist

Skills

Customer Support Technical Support Subscription Management CRM Customer Satisfaction (CSAT)KPI Management Mentorship Social Media Management Graphic Design Adobe Photoshop CS6 Canva Microsoft Programs SEO Digital Marketing

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