Aysel Ismail - Manager - Sturdee Café | Himalayas
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Aysel Ismail

@ayselismail

Driven professional passionate about customer service and team collaboration.

United Kingdom

What I'm looking for

I seek opportunities to apply my communication and organizational skills in a dynamic team, contributing to success while expanding my expertise.

I am a dedicated and committed professional with a strong passion for customer service and communication. My experience managing a family-run business and working in real estate has equipped me with a diverse skill set, including client relations, task management, and attention to detail. Fluent in both English and Turkish, I leverage my bilingual communication abilities to thrive in fast-paced environments.

In my role as an Estate Agent at Relocation Homes, I managed client interactions, negotiated rental agreements, and assisted in day-to-day operations, all while striving to enhance service offerings. My time as a Call Handler for NHS 111 further honed my organizational and communication skills, as I provided frontline support for healthcare queries. As a Manager at Sturdee Café, I demonstrated strong leadership by supervising staff, training new employees, and maintaining a welcoming environment that significantly improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

SC

Manager

Sturdee Café

Jan 2020 - Dec 2024 (4 years 11 months)

Managed day-to-day operations, including staff supervision, task delegation, and customer service, while training new employees to adhere to company standards. Maintained a clean, safe, and welcoming environment for customers, demonstrating excellent time management and multitasking skills in a fast-paced environment.

RH

Estate Agent

Relocation Homes

Jan 2018 - Dec 2020 (2 years 11 months)

Managed client interactions both over the phone and in-person to build positive relationships and negotiated rental agreements while ensuring high-quality customer service. Assisted in day-to-day operations, striving to meet business targets and enhance service offerings, which developed strong communication and negotiation skills.

CG

NHS 111 Call Handler

Conduit Global

Jan 2017 - Dec 2018 (1 year 11 months)

Provided frontline telephone support for NHS 111, assisting with healthcare queries and emergencies. Developed excellent organisational and verbal communication skills through handling sensitive patient information, displaying strong attention to detail while documenting patient interactions and maintaining records.

Education

Degrees, certifications, and relevant coursework

US

Unknown School

GCSE, General Studies

Grade: English & Mathematics: A-C, Health & Social Care: PASS, Drama: B, GCSE Physical Education: C, Travel & Tourism: PASS

Activities and societies: 100 percent attendance during education, Year Prefect and Representative

Achieved grades A-C in English and Mathematics. Completed coursework in Health & Social Care, earning a PASS.

Tech stack

Software and tools used professionally

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