Open to opportunities

Aysel Ismail

@ayselismail

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Driven professional passionate about customer service and team collaboration.

United Kingdom

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What I'm looking for

I seek opportunities to apply my communication and organizational skills in a dynamic team, contributing to success while expanding my expertise.

I am a dedicated and committed professional with a strong passion for customer service and communication. My experience managing a family-run business and working in real estate has equipped me with a diverse skill set, including client relations, task management, and attention to detail. Fluent in both English and Turkish, I leverage my bilingual communication abilities to thrive in fast-paced environments.

In my role as an Estate Agent at Relocation Homes, I managed client interactions, negotiated rental agreements, and assisted in day-to-day operations, all while striving to enhance service offerings. My time as a Call Handler for NHS 111 further honed my organizational and communication skills, as I provided frontline support for healthcare queries. As a Manager at Sturdee Café, I demonstrated strong leadership by supervising staff, training new employees, and maintaining a welcoming environment that significantly improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

Manager

Sturdee Café

Jan 2020 - Dec 2024 (4 years 11 months)

Managed day-to-day operations, including staff supervision, task delegation, and customer service, while training new employees to adhere to company standards. Maintained a clean, safe, and welcoming environment for customers, demonstrating excellent time management and multitasking skills in a fast-paced environment.

Task Delegation Customer Service Time Management Multitasking Operations Management

Estate Agent

Relocation Homes

Jan 2018 - Dec 2020 (2 years 11 months)

Managed client interactions both over the phone and in-person to build positive relationships and negotiated rental agreements while ensuring high-quality customer service. Assisted in day-to-day operations, striving to meet business targets and enhance service offerings, which developed strong communication and negotiation skills.

Negotiation Customer Service Communication Sales

NHS 111 Call Handler

Conduit Global

Jan 2017 - Dec 2018 (1 year 11 months)

Provided frontline telephone support for NHS 111, assisting with healthcare queries and emergencies. Developed excellent organisational and verbal communication skills through handling sensitive patient information, displaying strong attention to detail while documenting patient interactions and maintaining records.

Verbal Communication Attention To Detail