Ayoub Bouboual
@ayoubbouboual
Customer-focused call center and back-office professional with strong multilingual communication skills.
MoroccoWhat I'm looking for
Je suis un professionnel expérimenté des centres d'appel et du support back-office, ayant occupé des postes d'agent backoffice, téléconseiller et contact agent helpdesk. J'apporte une solide expérience opérationnelle dans la gestion des relations clients, la réception et l'organisation administrative.
Au fil de mes missions, j'ai développé des compétences en communication en arabe, français et en anglais intermédiaire, ainsi qu'une formation spécifique aux métiers des centres d'appel qui m'a préparé aux exigences du service client et du support technique.
Je suis rigoureux, orienté service et motivé par des environnements où la relation client, l'efficacité administrative et l'amélioration continue sont prioritaires.
Experience
Work history, roles, and key accomplishments
Agent Backoffice
Cnexia
Nov 2024 - Dec 2025 (1 year 1 month)
Performed back-office operations and supported operational workflows for Technopolis initiatives, ensuring accurate processing and timely follow-up across tasks.
Contact Agent Helpdesk
Wengage
Jun 2024 - Sep 2024 (3 months)
Handled helpdesk inquiries and provided phone-based technical and customer support from Hay Riad location, resolving user issues and escalating when necessary.
Réceptionniste - Secrétaire
Centre MEGA Abbadi
Sep 2018 - Jan 2020 (1 year 4 months)
Managed reception duties and secretarial tasks including visitor handling, appointment coordination, and administrative support at the Temara centre.
Vendeur-gérant
Librairie Al Kabira
Feb 2015 - Jul 2017 (2 years 5 months)
Managed retail operations, sales and inventory for the bookstore, driving daily sales activities and supervising store organization.
Téléconseiller
Centres d'appel
May 2014 - Jan 2015 (8 months)
Provided outbound and inbound call centre services, handling customer inquiries and support tasks as part of call centre teams.
Education
Degrees, certifications, and relevant coursework
Faculté des Lettres et Sciences Humaines - Rabat
Undergraduate studies, Psychology
2020 - 2022
Completed second year studies in Psychology at the Faculté des Lettres et Sciences Humaines in Rabat between September 2020 and January 2022.
Centre Français - Témara
Vocational training, Call Center Operations
2014 - 2014
Completed a short vocational training in call center métiers at Centre Français in Témara from February 2014 to April 2014.
Faculté de Médecine et de Pharmacie - Rabat
Undergraduate studies, Medicine
2009 - 2012
Undertook first-year studies in General Medicine at the Faculté de Médecine et de Pharmacie in Rabat from September 2009 to July 2012.
Lycée Abdellah Chefchaouni
Baccalauréat, Life and Earth Sciences
2008 - 2009
Obtained a Baccalauréat in Life and Earth Sciences at Lycée Abdellah Chefchaouni from September 2008 to June 2009.
Availability
Location
MoroccoAuthorized to work in
Job categories
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