Ayo Olu

Spearheaded planning and coordination of the JEEDTECH platform, managing product vision, feature prioritization, and agile sprint cycles to improve project delivery and secure grant partnerships.

Monitored learner engagement and compliance, implemented learning experience programs that improved satisfaction and engagement by 20% and supported training for over 6,000 learners.

Analyzed client data and optimized verification and claims workflows, reducing verification time by 20% and claims processing time by 15% while maintaining 98% accuracy and 85% annual retention.

Analyzed customer feedback and operational data to improve service delivery, contributing to a sustained 95%+ satisfaction rate and a 10% increase in employee retention through targeted HR initiatives.

Managed restaurant operations achieving 95%+ customer satisfaction, improved order processing speed by 20%, reduced costs and losses through inventory and cashflow controls, and increased sales via vendor loyalty programs.

Coordinated telesales and HR functions, improving referral scheduling by 20%, maintaining 95% stock levels, and implementing records systems with 98% accuracy and reduced billing processing time by 15%.

Enrolled in a Bachelor of Science in Computer Science via remote learning; studies in progress (in view).

Completed the Salesforce Administrator program (Associate) with hands-on CRM, data management, and process automation experience.

Completed an Associate Degree (ND) in Business Administration with coursework focused on business fundamentals and administrative skills.