At Teleperformance, I respond to customer inquiries and resolve issues through phone, email, and chat ticketing systems. I provide accurate information and work to meet performance metrics, quality standards, and customer satisfaction targets.
At Qace Group Academy, I supported diverse clients remotely, coordinated schedules, prepared reports, and tracked deliverables. My support contributed to a 15% increase in task completion efficiency and a 98% positive feedback rate.
At Nirvana Legal Practice, I handled front-desk duties and responded to client emails and calls, helping improve response time by 30%. I also assisted with campaign strategy preparation and student engagement for the Faculty Speaker Campaign at Faculty of Arts, Lagos State University.
