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Idebaneria Victoria

@idebaneriavictoria

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Virtual Assistant Email Management Data Entry Calendar Scheduling

Nigeria

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What I'm looking for

I’m looking for a role where I can manage communications and project timelines, draft and edit professional documents, and support collaboration in a fast-paced environment—using tools like ClickUp/Trello to deliver excellent results.

I’m a motivated and detail-oriented Virtual Assistant currently pursuing a BSc in Philosophy at the University of Lagos. I’m good in managing communications and project timelines within a dynamic environment, and I’m skilled in drafting professional documents to support effective collaboration among teams.

In my work with ALX Nigeria as a Customer Service Representative, I made calls to students who needed to catch up on their programs and encouraged them to take up the program again. Through proactive communication, team feedback sessions, and a strong commitment to attention to detail, I helped solve students’ challenging issues, and I also developed travel itineraries based on clients’ preferences while maintaining confidentiality.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

ALX Nigeria

Oct 2024 - Nov 2024 (1 month)

Made outbound calls to students to help them catch up on programs and encouraged them to re-enroll, improving student engagement. Participated in team meetings and used proactive communication to resolve challenging student issues and support service quality.

Customer Service Outbound Calling Student Support Team Collaboration Program Guidance Attention To Detail Confidentiality Operational Efficiency