Ayomide Dickson
@ayomidedickson
Customer Support Virtual Assistant at Splendor Meals who organized order tracking and created reply templates and follow-up routines.
NigeriaWhat I'm looking for
At Splendor Meals, I handled customer calls and messages about menu items, prices, delivery times, and order status. I also made outbound calls to confirm orders and follow up on deliveries.
I set up an order-tracking list to keep orders organized and reduce mistakes. I wrote reply templates for common questions and created a follow-up routine so no customer message went unanswered.
Through training and self-directed learning, I've practiced CRM, helpdesk, project management, and scheduling platforms. I'm continuing to build my skills in Notion, Google Workspace, and workflow automation.
Experience
Work history, roles, and key accomplishments
Customer Support and Operations Assistant
Splendor Meals
Handled inbound customer calls and messages about menu items, prices, delivery times, and order status. Made outbound calls to confirm orders and follow up on deliveries, and set up an order-tracking list to reduce mistakes.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Arts, Linguistics
Pursuing a Bachelor of Arts in Linguistics with an expected graduation in August 2028. Currently in 300 level.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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