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Ayodeji Oyesanya

@ayodejioyesanya

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Customer Support Team Lead and site/IT professional who improves customer experience, leads teams, and drives results.

Nigeria

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What I'm looking for

I want to work with a team and facilities where I contribute my best, improve service delivery and KPIs, and grow organizational objectives—supporting managerial goals and revenue targets through strong leadership, empathy, and data-driven improvements.

I’m a results-driven Customer Support Team Lead with hands-on experience managing support teams, handling escalations, and improving service delivery to ensure excellent customer experience. I aim to contribute through calm, empathetic communication while keeping performance aligned to organizational goals.

In my current role, I supervise and support a team of customer service representatives, monitor KPIs like response time, resolution time, and customer satisfaction, and coach team members for continuous improvement. I use customer support tools and data to drive performance—leveraging CRM systems such as Zendesk and Sobot, ticketing systems, and Microsoft Office / Google Workspace for reporting and operational visibility.

Beyond customer support, I’ve built strong execution skills through site supervision and interior design. I coordinate site operations, artisans, contractors, and suppliers, oversee timelines, budgets, and material usage, and ensure safety and quality standards—then translate client needs into interior layouts, finishes, and finishing works that meet expectations.

My earlier experience includes IT Support (Contract), where I installed and configured computer hardware, software, networks, printers, and scanners, and provided timely technical support. I also worked as a Website Administrator (product upload), managing e-commerce updates, troubleshooting issues, monitoring analytics, and supporting SEO and user experience improvements with cross-team coordination.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Lead

Current

OPay Digital Services Limited

Nov 2019 - Present (6 years 7 months)

Led a customer support team by supervising representatives, handling escalations, and ensuring KPIs (response time, resolution time, and customer satisfaction) were met. Coached team members and optimized customer service policies and procedures to improve customer experience.

Customer Support Leadership Escalation Management KPIs Coaching Conflict Resolution Customer Relationship Management Ticketing Systems

Site Supervisor & Interior Design

Self-Employed

Dec 2025 - Apr 2026 (4 months)

Supervised residential construction projects and managed on-site teams to deliver work on time and to quality standards. Executed interior design deliverables, coordinating material procurement while maintaining safety compliance and minimizing delays.

Site Supervision Construction Project Coordination Team Leadership Safety Compliance Interior Design Space Planning

Website Administrator

Man And Machine Marketing Ltd

Mar 2025 - Nov 2025 (8 months)

Managed an e-commerce website by overseeing content updates, product listings, and promotions. Monitored website analytics, coordinated with teams to implement improvements, and supported SEO, performance, and troubleshooting.

Content Management SEO Optimization Web Analytics Troubleshooting

Site Supervisor & Interior Design

Self-Employed

Sep 2025 - Oct 2025 (1 month)

Upgraded existing spaces to modern standards by improving layout, space utilization, and interior finishes. Managed finishing works (plastering/screeding/painting, tiles, POP ceiling, and fittings installation) while ensuring durability, safety, and cost-effective solutions.

Renovation Supervision Space Planning Ceiling (POP) Installation Lighting Design

IT Support (Contract)

Bank Of Industry

Oct 2017 - Sep 2018 (11 months)

Installed and configured computer hardware, software, systems, networks, and peripherals (printers and scanners) across the bank branch. Provided timely technical support, handled service requests, set up accounts for new users, and repaired or replaced equipment as needed.

IT Support network settings Troubleshooting Technical Documentation

Support Intern

Bank Of Industry

Jun 2012 - Dec 2012 (6 months)

Answered phone inquiries, directed calls, and provided basic company information while supporting clerical operations. Prepared and typed documents and meeting notes, maintained organized files and records, and supported database input and social media/website content updates.

Clerical Support Meeting Notes Customer Service