Open to opportunities

Ayodeji Morakinyo

@ayodejimorakinyo

Customer success and customer engagement leader who blends analytics, product marketing, and empathy to boost satisfaction and loyalty.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can drive customer satisfaction & retention using metrics like CSAT and NPS, partner closely with product and technical teams, and improve loyalty through empathy, strong communication, and analytics.

I’m an excellent customer success professional with exceptional marketing & product skills, and I’m known as an experienced problem-solver and empathetic customer advocate with an “analytics appetence.” I currently seek an opportunity to improve customer satisfaction and loyalty significantly.

At VTNetwork Limited, I personally support and lead the support of partners and customers via various channels. I also lead customer satisfaction & retention initiatives and monitor metrics such as CSAT and NPS, while overseeing operations and coordinating customer success, product marketing and partnerships.

Earlier in my journey, I supported B2B partners and B2C customers, interfaced with technical and product teams to improve offerings, and helped drive partnerships through product marketing. I’ve also trained customers on installing and maintaining essential technological systems, and I’ve worked in support engineering roles handling enquiries, producing RCAs, and maintaining equipment databases—always focused on clear communication, empathy, and fast, accurate resolution.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

VTNetwork Limited

Oct 2024 - Present (1 year 10 months)

Supported and led partner and customer support through multiple channels. Led customer satisfaction and retention initiatives and coordinated customer success, product marketing, and partnerships.

Partner Support Customer Satisfaction Net Promoter Score (NPS)Customer Retention Customer Success Leadership Operations Coordination Product Marketing Partnerships Management

Customer Engagement Specialist

VTNetwork Limited

Apr 2022 - Oct 2024 (2 years 6 months)

Supported B2B partners and B2C customers via communication channels and worked with technical and product teams to improve offerings. Led product marketing to establish new local and international partnerships.

Customer Engagement B2B Partnerships B2C Customer Support Cross Functional Collaboration Product Success Partnership Development

Customer Trainer

Bugotake Technology

Jul 2019 - Mar 2022 (2 years 8 months)

Trained customers on installing and maintaining essential technological systems and devices. Collaborated with other trainers to identify business opportunities and reviewed sales proposal drafts.

Customer Training Systems Installation Device Maintenance Sales Proposals Sales Enablement

Assistant Team Leader

Cash Forex Group

Jan 2021 - Jan 2022 (1 year)

Onboarded and educated prospects about the opportunity and supported existing members in managing profits. Taught members how to buy or sell bitcoins for Nigerian Naira and helped coordinate team efforts.

Onboarding Team Leadership Bitcoin Trading Education Prospect Education

Customer Relationship Management Intern

Side Hustle

Oct 2021 - Dec 2021 (2 months)

Led a customer relationship management team to complete CRM projects and improved team communication and task completion. Educated teammates on Salesforce, Zoho, and Hubspot CRM tools.

Customer Relationship Management Team Leadership Salesforce Zoho CRM HubSpot Project Execution

Global Youth Ambassador

A World at School

Apr 2014 - Mar 2015 (11 months)

Served as a youth ambassador selected among young people globally to support the campaign to educate unschooled children. Represented the initiative as part of the program’s ambassador group.

Public Advocacy

Global NOC Support Engineer

Main One Cable Company

Nov 2012 - Oct 2014 (1 year 11 months)

Handled customer inquiries through email, phone, and trouble ticket tools and provided timely, accurate support. Delivered root cause analyses to customers and reported equipment performance to management.

Customer Support Email Support Phone Support

Correspondent

Yourcommonwealth.org

May 2011 - Jun 2014 (3 years 1 month)

Interviewed and wrote news articles for the Your Commonwealth portal as a Nigerian correspondent. Supported content creation through interviewing and reporting activities.

Interviewing Article Writing Correspondent Reporting Content Creation

Backbone Optics Engineer

Alcatel-Lucent

Aug 2011 - Oct 2012 (1 year 2 months)

Interfaced with customers and internal stakeholders to support project objectives. Managed equipment databases and project documentation and provided back-office support.

Project Documentation Back Office Support

Intern (Project Logistics)

Alcatel-Lucent

Aug 2009 - Oct 2009 (2 months)

Worked with expatriates to complete project activities on time and within budget. Created a logistics management process and improved fast repair processes, providing back-office logistics support across sites.

Logistics Support Logistics Management Repair Time Optimization Back Office

Junior Support & Admin Assistant

Computer Troubleshooters

Apr 2009 - Jul 2009 (3 months)

Resolved hardware and software issues at customer locations and provided support services on site. Built an Excel workbook of B2B prospects and generated sales documents while recruiting staff and procuring business equipment.

IT Support software issues Excel Sales Documents Staff Recruitment Equipment Procurement