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Ayleen Carreto

@ayleencarreto

I support healthcare and insurance operations through bilingual customer service, documentation, and account coordination.

United States
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What I'm looking for

I'm looking for a role where I can use my bilingual communication, insurance operations, documentation, and customer support experience to help customers and teams navigate complex processes accurately.

At Unitas, I support PPO management by setting up new accounts, collecting intake documents and fee schedules, verifying dentist participation, and preparing PDF reports for Account Managers and clients.

I've also spent more than three years at Oscar Health helping members navigate health insurance in English and Spanish. I assisted with coverage verification, cost estimates, claims, in-network provider searches, prior authorizations, and prescriptions.

My insurance operations background includes handling total-loss vehicle claims at American Family Insurance, including documentation, customer follow-up, file notation, and settlement checks.

Earlier roles at McKesson, Regional Acceptance, and West Pharmaceuticals strengthened my ability to manage regulated accounts, process data accurately, communicate clearly, train operators, and keep detailed records.

Experience

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Education

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