Open to opportunities

Shawnae Gary

@shawnaegary

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Dedicated administrative professional delivering efficient operations and strong customer service.

United States

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What I'm looking for

I am seeking a role where I can apply my administrative strengths, support team efficiency, handle scheduling and records, and contribute to a collaborative, service-focused workplace.

I am a dedicated administrative professional with multi-year experience supporting healthcare and service organizations, optimizing office processes, and delivering attentive customer support.

I have hands-on experience in scheduling, data entry, records management, and handling high-volume inbound calls while maintaining confidentiality and professionalism.

My background includes roles in hospitals and customer-facing companies where I developed and implemented administrative processes, assisted with project coordination, and supported teams to meet deadlines.

I bring strong organizational skills, meticulous attention to detail, and a customer-first mindset aimed at improving communications and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sunbelt Rentals

Apr 2023 - Aug 2025 (2 years 4 months)

Handled high-volume inbound calls, maintained accurate customer and department records, and prepared reports and presentations to support leadership initiatives. Improved record accuracy and expedited issue resolution through efficient data entry and inquiry handling.

Customer Service Data Entry Records Management Reporting MS Office

Administrative Assistant

Memorial Hospital Jacksonville

Dec 2019 - Nov 2021 (1 year 11 months)

Developed administrative processes, managed physical and digital files, and produced reports and spreadsheets to improve office communications and operational efficiency. Coordinated calendars and supported cross-level personnel with confidential documents.

Office Administration File Management Scheduling Reporting Spreadsheets Confidentiality Process Improvement Communication

Dietary Aide

Memorial Hospital Jacksonville

Jan 2017 - Dec 2019 (2 years 11 months)

Served special-diet meals, assisted patients with feeding needs, and followed strict sanitation and food-handling protocols. Collaborated with dietitians and staff to update meal programs and document patient nutrition changes.

Food Service Nutritional Documentation Teamwork Inventory Management Food Safety

Clinical Dietitian

St Catherine's Hospital

Dec 2014 - Sep 2017 (2 years 9 months)

Performed full nutritional assessments, educated patients and practitioners on nutrition, and developed individualized nutrition plans in collaboration with care teams. Identified high-risk patients and coordinated with dietitians to update meal programs.

Nutrition Assessments Patient Education Collaborative Care Clinical Nutrition Documentation Patient Counseling

Scheduling Representative

Agape Care

Apr 2013 - Nov 2016 (3 years 7 months)

Answered customer questions, scheduled appointments, maintained provider calendars, and assisted on special projects to support operations. Coordinated with vendors and staff to ensure timely service delivery.