Looking for a job

Ayka Coleen Rili

@aykacoleenrili

Customer support professional with Infinx Philippines appointment-scheduling experience and hands-on GoHighLevel workflow automation.

Philippines

Message

What I'm looking for

I’m seeking to contribute my customer care, virtual assistance, and administrative support experience to an organization where I can deliver reliable operational support and exceptional customer experiences.

At INFINX Philippines, I handled customer calls, emails, and chats for appointment scheduling. I coordinated bookings, confirmations, rescheduling, and cancellations while keeping schedules and customer records up to date.

At Influence2Impact – Agency, I managed GoHighLevel CRM activities and built workflows for automated follow-ups, notifications, and customer communication. I also used ClickUp to manage tasks and projects and supported day-to-day operations as a virtual assistant.

At Everise, I supported customers with insurance verification, eligibility, benefits, prescription refills, and payment concerns while following HIPAA requirements. Earlier, at VXI, I troubleshot Comcast internet, cable, modem, router, and voice service issues with customers.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

INFINX Philippines

Nov 2025 - Sep 2026 (10 months)

Managed inbound and outbound customer calls, emails, and chats related to appointment scheduling. Coordinated appointment bookings, confirmations, rescheduling, and cancellations accurately.

Customer Service Appointment Scheduling Inbound Calls Outbound Calls Email Support Live Chat Scheduling Systems Customer Records Management Conflict Resolution

Virtual Assistant

Influence2Impact – Agency

Jan 2025 - Jun 2025 (5 months)

Managed and monitored GoHighLevel (GHL) CRM activities, contacts, pipelines, and workflows. Built and maintained GHL workflows for automated follow-ups, notifications, and customer communication.

GoHighLevel CRM ClickUp ChatGpt SMS Notifications TrueCommerce Administrative Support Workflow Automation Project Management

Customer Support Representative

Everise

Nov 2022 - Aug 2024 (1 year 9 months)

Handled daily customer support operations through inbound calls and communication channels. Assisted customers with insurance verification, eligibility, benefits, and related inquiries.

Customer Service Inbound Calls Insurance Verification Benefits Support Prescription Refills Payment Processing HIPAA compliance Escalation Management

Technical Support Representative

VXI

Dec 2021 - Oct 2022 (10 months)

Provided technical support to Comcast customers through inbound calls and chat. Diagnosed and troubleshot internet connectivity, cable box, modem, router, and voice service issues.