Octavia Brown
@octaviabrown
Customer-focused claims and client success specialist driving measurable improvements.
United StatesWhat I'm looking for
I am a results-driven claims and client success specialist with experience improving processing efficiency and client satisfaction across insurance, payroll, and healthcare settings.
At State Farm I leveraged technology and data-driven strategies to reduce claims processing times by 20%, improve accuracy by 20%, and maintain a 95% customer satisfaction rating while managing a diverse portfolio of 100+ accounts.
In payroll and client success roles at Paychex I administered payroll for 200+ employees, reduced payroll errors by 20%, resolved system issues in collaboration with IT, and increased client renewals and retention through proactive engagement.
Previously, as a care coordinator for a national health organization, I led outreach teams of 50+, developed provider-facing materials and population-health strategies that improved provider engagement by 25% and increased outreach and retention metrics across multiple programs.
Experience
Work history, roles, and key accomplishments
SFClaims Specialist
State Farm
Mar 2024 - Present (1 year 9 months)
Managed a portfolio of 100+ claims accounts, leveraging technologies and cross-departmental projects to reduce processing times by 20%, improve accuracy by 20% and achieve a 95% customer satisfaction rating.
PAAdministered payroll for 200+ employees weekly across multiple states, reduced payroll errors by 20%, improved client retention by 20%, and served as a subject-matter resource for payroll system issues.
UNCare Coordinator
UnitedHealthcare
Oct 2017 - Mar 2024 (6 years 5 months)
Led provider communications and outreach for multi-state programs, authored 50+ provider materials, directed teams of 50+ outreach workers, and used data-driven strategies to increase provider engagement by 25% and improve member outcomes by 20%.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Master of Business Administration, Business Administration
Completed a Master of Business Administration program at Capella University and earned the Google Project Management Professional Certificate.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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