Open to opportunities

Ayesha Abubakar

@ayeshaabubakar

Message

I coordinate fintech payments operations, client delivery, and dispute workflows across technical teams.

Pakistan

Message

What I'm looking for

I'm looking to specialize in disputes program ownership within fintech payments, where I can coordinate operations, compliance, risk, and cross-functional delivery while improving dispute and chargeback workflows.

At I2C Inc., I support fintech card-issuing and payments-processing clients by monitoring payment health, identifying operational risks, and coordinating resolutions across product, support, engineering, Batch, and OLTP teams.

I track BPS, effective rates, interchange trends, account adoption, escalations, and renewal risks, turning client and product questions into clear requirements for internal teams. I also maintain account reviews, operational notes, dashboards, and documentation that support consistent handoffs and audit readiness.

My payments experience includes PCI-DSS, SOC 2, BSA/AML, GDPR/CCPA, Mastercard T112 and IPM messaging, and Visa ITF/Edit Package standards. I've collaborated on dispute and chargeback escalations, completed training in dispute intake and investigation, and use AI tools to streamline compliance research and operational workflows.

Previously, I managed Yuzee web and app delivery at Seeka, running Jira-based Scrum and Kanban workflows, project documentation, API integration coordination, and stakeholder reporting. I'm looking to deepen my ownership of disputes programs in fintech payments.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

I2C Inc.

Dec 2023 - Present (2 years 8 months)

Monitors payments health and operational reports for fintech clients, flags anomalies, and supports compliance efforts. Owns project and risk tracking, maintains dashboards, and serves as a technical liaison between clients and engineering.

Payments Health Monitoring BPS PCI DSS GDPR CCPA Visa ITF Edit Package Dashboarding Reporting Documentation Client Success Renewals Disputes Chargebacks AI Tools

Associate Tech Project Manager

Seeka

Jan 2023 - Aug 2023 (7 months)

Managed the Yuzee web and app development project end-to-end, defining and prioritizing backlog items across the SDLC. Configured Jira projects, ran agile sprints, and maintained project documentation and stakeholder reports.

Project Management SDLC Jira Agile Scrum Kanban Git Bitbucket API Integration DevOps Risk Assessment

Web Designer & Social Media Manager

EyeOnIvy

Jun 2022 - Sep 2022 (3 months)

Designed web content and managed social media accounts, including ad campaigns and content strategy for audience growth.

Web Design Social Media Management Campaigns Content Strategy

Web Designer & Executive Assistant

Xpandcare

Apr 2020 - Sep 2020 (5 months)

Supported web design and executive administrative tasks.

Web Design

Customer Support, Urdu Translator & Social Media Associate

FBS Inc.

Mar 2016 - Apr 2020 (4 years 1 month)

Provided customer support as a chat agent for a forex/fintech platform and translated site content into Urdu, including writing and editing the Urdu-language blog on forex analytics and news. Managed Indo-Pak social media accounts and ad campaigns, growing engagement and following.

Customer Support Urdu Social Media Management Campaigns Content Writing