Mohammad Waziruddin Ansari

Got extensive experience in the financial domain, specifically with payment cards, gateways, and related technologies. Handling technical customer escalations in such environments typically involves:

1. Identifying and Analyzing Issues: Understanding the nature of the escalation—whether it's related to transaction failures, system downtime, integration issues, or security concerns.

2. Collaboration and Coordination: Liaising with internal teams like development, QA, or operations, and external stakeholders such as vendors or third-party service providers (e.g., Mastercard, Visa, or local switches One link etc.) to resolve the issues promptly.

3. Technical Troubleshooting:Using your knowledge of acquiring and issuing processes, payment gateways, mobile apps, and internet banking to identify root causes and implement solutions.

4. Customer Communication:Acting as the technical point of contact to ensure clear, empathetic, and timely updates to customers while managing their expectations effectively.

5. Process Improvement: Documenting lessons learned from escalations to improve processes, enhance system resilience, and reduce recurrence of similar issues.I am involves managing escalations for complex payment-related issues across various systems and collaborating with teams to deliver solutions that meet customer expectations. PCI DSS. I can help frame this experience for a resume or interview context.