Ayelen Guevsherian
@ayelenguevsherian
I deliver customer service, e-commerce support, and order management across retail and digital channels.
ArgentinaWhat I'm looking for
I've spent 8+ years supporting customers across retail, e-commerce, sales, and order management. At Blue Star Group, I handled product assistance, purchases, after-sales needs, cashier operations, and e-commerce order tasks in a fast-paced environment.
I also manage customer relationships for AYKAJOYAS through Instagram and WhatsApp, coordinating inquiries, quotations, personalized orders, and delivery information. I'm available for remote customer service and e-commerce roles, with a strong interest in luxury retail and customer experience.
Experience
Work history, roles, and key accomplishments
Telephone Sales / Customer Service Representative
Morita
Handled incoming customer calls and orders, assisted customers throughout the ordering process, and clarified requirements to provide appropriate solutions. Managed multiple requests while maintaining accuracy and professionalism.
Sales Assistant / Customer Service / Visual Merchandising
Blue Star Group
Provided daily customer service in a fast-paced retail environment, assisted with product selection and purchases, and managed cashier operations and payment processing. Supported e-commerce operations and coordinated store changes and visual merchandising.
Owner / Customer Service & E-commerce
Aykajoyas
Managed customer inquiries and sales through Instagram and WhatsApp, handled product inquiries, quotations, orders, and customer follow-up. Coordinated personalized jewelry orders and managed customer relationships from initial inquiry through purchase.
Education
Degrees, certifications, and relevant coursework
Santander
Certificate, Excel
Currently studying Excel.
Universidad de Buenos Aires
Licenciatura, Social Work
Completed the CBC (Ciclo Básico Común) and studied for a Licenciatura en Trabajo Social over two years.
Alison
Certificate, Customer Success Management
Completed the course 'Gestión de Éxito del Cliente B2B'.
Cambridge English
Certificate, English
Studied English for five years.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Skills
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