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Lorena Gallegos

@lorenagallegos

Customer service and e-commerce at Mercadito Deco, handling digital sales, customer claims, orders, and deliveries.

At Mercadito Deco, I handle customer questions, claims, and requests through WhatsApp and other digital channels, following up until they’re resolved. I also manage digital sales, coordinate orders and deliveries, and support commercial administration.

Through my Mija Arg venture, I manage the sales process from the first inquiry to product delivery, including customer advice, orders, payments, and post-sale support. I also organize stock and plan commercial posts for digital channels.

Experience

Work history, roles, and key accomplishments

Current

Emprendimiento Propio – Ventas / E-commerce

Current

Mija Arg

Jan 2022 - Present (4 years 9 months)

Managed the full commercial process from initial inquiry to product delivery, providing personalized advice and follow-up. Handled orders, payments, deliveries, post-sale support, stock organization, and digital marketing communications.

Atención al Cliente Ventas Ecommerce Asesoría Seguimiento A Candidatos Gestión De Pedidos Postventa Gestión De Stock Comunicación digital

Current

Administrativa – Ventas / E-commerce

Current

Mercadito Deco

Jul 2020 - Present (6 years 3 months)

Managed customer inquiries, claims, and requests via WhatsApp and digital channels, ensuring follow-up to resolution. Coordinated orders, shipments, logistics, invoicing, stock control, and administrative support for the commercial area.