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Santi Saade

@santisaade

Customer service and e-commerce support at La Mascotera SAS, resolving customer inquiries and coordinating order follow-up.

Argentina

Message

At La Mascotera SAS, I handled customer inquiries through CRM and messaging, supporting customers with purchases and technical questions. I resolved most inquiries at first contact and provided after-sales support.

I also coordinated order follow-up with logistics and handled invoicing and reports. My experience includes CRM and omnichannel support, e-commerce, and logistics coordination.

Experience

Work history, roles, and key accomplishments

Atención al Cliente y Soporte E-commerce

La Mascotera SAS

Nov 2025 - Feb 2026 (3 months)

Atendí hasta 15 consultas por turno de 4 horas mediante CRM y mensajería, brindando soporte sobre compras y aspectos técnicos. Resolví la mayoría de las consultas en el primer contacto, ofreciendo atención posventa y gestionando incidencias.

CRM Messaging Soporte Técnico Atención al Cliente Facturación Logística Reportes